1. Introduction

SIGNSEEK is a Sydney-based signage and print agency. We manage projects from initial enquiry through to production and installation.

• "SIGNSEEK", "we", "us", "our" refers to the SIGNSEEK business.
• "You", "your" refers to the client engaging our services.
• "Project" refers to any signage or print work quoted and approved under these terms.
• "Supply-only order" refers to any order where SIGNSEEK supplies a finished product without installation, delivered or collected by the client.

These terms apply to all quotes, orders, and projects. They are superseded only by a separate written agreement signed by both parties.

2. Quotes and orders

2.1   Quotations

All quotes are provided in writing. Key conditions:

• Valid for 30 days from the date issued unless stated otherwise
• Prices are subject to material availability and supplier pricing at the time of order
• A quote is not a guarantee of stock or production capacity until the order is confirmed

2.2   Order confirmation

An order is confirmed when both of the following conditions are met:

• You provide written approval by email, or you approve our electronic quote by clicking the Accept Quote button in your quote email
• The required deposit is received in full

Production does not begin until both conditions are met. No verbal approvals are accepted.

2.3   Changes after approval

Any changes requested after order confirmation may result in:

• Additional charges quoted and approved separately
• Extended production timelines

We will advise you of any impact before proceeding. We do not absorb costs caused by client-initiated changes after approval.

2.4   Client-supplied content accuracy

You are responsible for proofreading all text, names, phone numbers, addresses, and other content before submitting approval. Specifically:

• SIGNSEEK produces signage exactly as approved — we do not independently verify the accuracy of client-supplied content
• Errors in client-supplied copy that were present at the time of written or electronic approval are not covered by warranty
• Reprinting due to client-supplied content errors will be quoted and charged as a new order

3. Payment terms

3.1   Deposit

A 50% deposit is required before any work begins. This applies to all order types including supply-only orders. No design, production, or procurement activity commences until the deposit is received.

3.2   Balance payment — installation orders

For orders that include installation, the remaining balance is due in full prior to installation. No exceptions unless a separate payment arrangement has been agreed in writing before work begins.

3.3   Balance payment — supply-only orders

For supply-only orders (print materials, signage supplied without installation), the remaining balance is due in full prior to shipping or collection. Goods will not be dispatched or made available for pickup until the account is cleared.

3.4   Late payments

Invoices not paid by the due date will incur:

• A late payment fee of 2% per week on the outstanding balance, accruing from the due date
• The right for SIGNSEEK to pause or suspend all active work until the account is cleared
• Referral to a debt collection agency if the account remains outstanding for more than 30 days

3.5   Accepted payment methods

• Bank transfer (EFT) — preferred, no additional fee
• Credit card — a processing fee may apply

Accepted payment methods are confirmed at the time of quoting.

4. Design and artwork

4.1   What you must supply before production begins

All of the following are required before we can begin:

• Vector format logo file: AI, EPS, SVG, or print-ready PDF
• Brand colour codes: Pantone, CMYK, or hex
• Brand fonts (if applicable)
• All approved copy and text to appear on the sign or print material
• Any layout references or direction relevant to your project

Production will not commence until all required files and content are received and confirmed by SIGNSEEK.

4.2   What a standard quote includes

The following design services are included at no extra charge:

• Adapting and applying your supplied vector files to the signage layout
• Artwork composition using your supplied brand assets
• Up to 4 rounds of design revisions before final approval

Revisions beyond 4 rounds will be quoted and charged separately before work continues.

4.3   Raster files and artwork recreation

If you cannot supply a vector file and only have a JPG, PNG, Canva export, AI-generated image, or any non-scalable file format, artwork recreation or vectorisation is required before production.

4.4   Design approval

All artwork must be formally approved before production begins. Approval can be given in one of two ways:

• Written confirmation — by email stating your approval of the artwork as presented
• Electronic approval — by clicking the Approve Artwork button in your artwork preview email, or by submitting approval through our online review process

If changes are needed, use the Request Changes option in the same email or review form. Verbal approvals are not accepted. Once approval is submitted, any further changes may incur additional charges.

4.5   Colour accuracy

All digital previews are displayed in RGB colour space. RGB cannot accurately represent final printed CMYK or painted PANTONE colour output. Key considerations:

• Highly saturated colours will appear more vivid on screen than in print
• Neons and fluorescents cannot be accurately reproduced in standard CMYK print
• PANTONE colour matching is the most accurate method for painted or spot colour work

We will flag any significant colour accuracy concerns at the design stage before production proceeds.

4.6   Production variation tolerance

Signage and print production involves standard industry tolerances. Minor variations within acceptable industry ranges are not considered defects, including:

• Colour variation of up to 10% between screen preview and final output
• Size variation of up to 2mm on cut or trimmed products
• Minor variation in material texture or finish across production batches

If an exact colour match is critical to your project, advise us at the quoting stage so we can recommend the appropriate production method.

5. Production timeframes

5.1   Standard production timeframes

Standard production timeframes are 5 to 20 business days from design approval. Actual timeframes depend on:

• Product type and complexity
• Materials and finishes specified
• Current supplier and manufacturer workload
• Whether all client-supplied assets are received on time

Your confirmed production timeframe is provided at the quoting stage.

5.2   What production timeframes do not include

The quoted production timeframe covers manufacturing only. It does not include:

• Shipping or delivery transit time
• Installation scheduling and site access coordination
• Delays caused by late asset submission or change requests from the client
• Delays caused by supplier or manufacturer circumstances outside our control

Shipping and installation timelines are provided separately at the quoting stage.

5.3   Material substitution

If a specified material or component becomes unavailable during production, SIGNSEEK reserves the right to substitute with an equivalent specification product. We will notify you before proceeding with any substitution. If the substitution is not acceptable, you may request a hold until the original material is available, subject to revised timelines.

6. Installation

6.1   Site readiness

You are responsible for ensuring the installation site is:

• Physically accessible on the agreed date and time
• Safe for installation work to proceed
• Compliant with any access requirements advised by SIGNSEEK in advance

If a scheduled installation cannot proceed due to restricted access or unsafe conditions, a rebooking fee will apply.

6.2   Risk and ownership after installation

Once signage has been installed:

• Responsibility for the signage transfers entirely to you
• SIGNSEEK is not liable for damage, theft, or deterioration occurring after handover

7. Supply-only orders and delivery

7.1   Delivery and shipping method

For supply-only orders, the delivery or shipping method is confirmed at the quoting stage for each individual order. Options may include:

• Courier delivery — cost included in or excluded from the quote depending on your location and order size
• Client collection from our supplier or nominated location

If delivery is not included in your quote, you are responsible for arranging and funding collection or freight.

7.2   Shipping timeframes

Delivery or shipping transit time is separate from and in addition to the quoted production timeframe. Transit times vary by carrier and destination and will be estimated at the quoting stage but are not guaranteed by SIGNSEEK.

7.3   Risk of loss or damage in transit

Once goods leave SIGNSEEK control or our supplier's premises:

• Risk of loss or damage in transit transfers to you
• SIGNSEEK is not liable for goods lost, damaged, or delayed by a third party carrier
• If transit insurance is required, advise us at the quoting stage so it can be arranged and quoted separately

7.4   Inspect on receipt

You must inspect all goods upon receipt. If goods arrive damaged:

• Report the damage to SIGNSEEK in writing within 48 hours of receipt
• Include clear photos of the damage and the packaging it arrived in
• Retain all original packaging until the claim is resolved

7.5   Uncollected goods

If goods are ready for collection and remain uncollected after 14 days from the date we notify you:

• A storage fee will apply for each additional week until collection
• After 30 days, SIGNSEEK reserves the right to dispose of the goods and no refund will be issued

7.6   Incorrect delivery address

If you provide an incorrect or incomplete delivery address:

• All reshipping costs are your responsibility
• SIGNSEEK is not liable for delays or losses resulting from an incorrect address provided by the client

7.7   Proof of delivery

Delivery is confirmed by courier signature, tracking confirmation, or collection sign-off. Once proof of delivery is issued, SIGNSEEK is not liable for claims of non-receipt. If you believe goods have been lost in transit, contact us within 48 hours of the expected delivery date.

7.8   Custom items are non-returnable

All signage and print products are custom-made to your specifications. Once produced to your approved artwork and specifications:

• Items cannot be returned or exchanged for change of mind
• Returns are only accepted where a confirmed manufacturing defect exists

8. Scope of service and client responsibilities

8.1   What SIGNSEEK provides

Our service covers the following:

• Site assessment: attending your location to measure, photograph, and assess requirements
• Signage design: concept artwork, layout, brand adaptation, and client approval process
• Production coordination: ordering from specialist suppliers and manufacturers
• Installation: mounting, applying, and fitting signage at the agreed location
• Project communication: one point of contact and updates throughout your project

Our services include shopfront signage, 3D illuminated signs, window graphics and privacy film, vehicle graphics, wayfinding and compliance signs, and print and marketing materials.

8.2   Council and development approvals

SIGNSEEK does not provide advice on whether your signage project requires council approval or a development application.

• It is entirely your responsibility to determine whether approval is required for your sign type and location
• It is entirely your responsibility to obtain, manage, and fund any required approvals
• You must not proceed to installation of any sign that requires approval until that approval is obtained in writing

8.3   Strata approvals

SIGNSEEK does not provide advice on whether your property requires strata approval for signage installation.

• It is entirely your responsibility to determine whether strata approval is required
• It is entirely your responsibility to obtain written strata approval before installation proceeds
• SIGNSEEK does not facilitate, follow up, or manage the strata approval process

8.4   Licensed electrical work

For illuminated signs requiring connection beyond a standard power point, a licensed electrician is needed:

• Licensed electrical work is outside SIGNSEEK scope
• You are responsible for engaging and funding your own licensed electrician
• SIGNSEEK does not engage, coordinate, or include electrical contractors in quotes or project management
• We will identify the electrical requirement during the site assessment and advise you of what to arrange

8.5   Structural and building modifications

Any penetration into structural building elements beyond standard sign mounting is outside our scope:

• You are responsible for engaging and funding the appropriate licensed trades
• SIGNSEEK will advise you of the requirement but will not coordinate or quote on structural work

9. Warranties and liability

9.1   Workmanship warranty

SIGNSEEK provides a 12 month warranty on workmanship and materials from the date of installation or delivery. This warranty does not cover:

• Damage from weather beyond normal Australian outdoor exposure
• Misuse, vandalism, or accidental damage
• Third party interference or modifications after handover
• External impact or vehicle damage
• Errors in client-supplied content that were approved before production

9.2   Defects and repairs

To make a warranty claim:

• Report the defect in writing within 7 days of delivery or installation
• Include clear photos showing the defect
• We will assess the claim and respond within 5 business days

Where a manufacturing or installation fault is confirmed, we will repair or replace the affected product at no charge.

9.3   Limitation of liability

Our liability is limited to the value of the service provided under the relevant quote. We are not liable for:

• Indirect or consequential losses
• Loss of revenue or business interruption
• Losses caused by delays outside our control
• Losses caused by third party carrier, supplier, or manufacturer failures

10. Cancellations and refunds

10.1   Client cancellations

If you cancel after written or electronic approval and deposit payment:

• You remain liable for all costs incurred to the point of cancellation
• This includes completed artwork, ordered materials, and any production work already commenced
• Deposits are non-refundable

10.2   Refunds

• Refunds are issued only where a product is confirmed defective and cannot be repaired or replaced
• Change of mind refunds are not available
• Custom-made items are non-returnable (see section 7.8)
• All refund requests are assessed in line with the Australian Consumer Law

11. Intellectual property

11.1   Design ownership

• All artwork created by SIGNSEEK remains our intellectual property until the project is paid in full
• Upon receipt of full payment, ownership of the final approved artwork transfers to you
• Unpaid artwork may not be used, reproduced, or sent to another supplier

11.2   Client-supplied materials

By supplying logos, artwork, and brand materials to SIGNSEEK, you confirm:

• You have the legal right to use those materials
• You grant SIGNSEEK permission to use them solely for the purpose of producing your agreed signage

11.3   Marketing use

SIGNSEEK reserves the right to photograph completed installations and use those images for our portfolio, website, and marketing. If you prefer your project not be featured, advise us in writing at the time of order.

12. Dispute resolution

12.1   Direct resolution

Contact us at [email protected] first. Most issues can be resolved directly. We are committed to fair outcomes for both parties.

12.2   Mediation

If a dispute cannot be resolved directly, either party may refer the matter to mediation through NSW Fair Trading before pursuing legal action.

12.3   Governing law

These terms are governed by the laws of New South Wales, Australia. Legal proceedings will be conducted in the appropriate courts of New South Wales.

13. Force majeure

SIGNSEEK is not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Supplier or manufacturer disruptions
• Material shortages or shipping delays
• Natural events or extreme weather
• Government restrictions or regulatory changes

We will notify you as soon as practicable and work with you toward a resolution.

14. Changes to these terms

SIGNSEEK may update these Terms and Conditions at any time. The current version is always available at signseek.com.au/terms-and-conditions. Continued engagement with our services after an update constitutes acceptance of the revised terms.

15. Acceptance of these terms

By taking any of the following actions, you confirm you have read and agree to these Terms and Conditions:

• Requesting a quote from SIGNSEEK
• Approving a quote in writing or via our electronic approval system
• Paying a deposit

If you have questions before proceeding, contact us at [email protected] before making any payment.